COVID-19 FAQ

 

Q: Is your agency open?

A: Yes, we never closed. Our office hours are 8:30 – 4:30 M-F. Please call the office at 635-2302 to schedule an appointment. If you are scheduled to come into the office we will require that you wear a mask and use hand sanitizer. If you do not have a mask available, we will provide one. Staff will also wear a mask. This is to protect you and staff members.

Q: Can I receive services without coming into the office?

A: Yes. Advocates are able to meet with you via phone or video chat. Your confidentiality is still of utmost importance to us. We have researched and chosen communications that are the safest and most confidential. Advocates will explain any concerns you may have around confidentiality.

Q: What if I need help after hours?

A: We have a 24-hour hotline 635-2300. If it is an emergency please call 911.

Q: Is your agency still receiving donations?

A: Yes, however, we ask that you call the office at 635-2302 to schedule a drop off of any supplies.

 

COVID-19 #StaySafeVA